Shipping Policy

At Elegance By Norelle, we are committed to providing fast, secure, and reliable delivery of your orders.

1. Shipping Destinations

We currently ship to Germany and selected European countries, subject to carrier availability.

2. Order Processing Time

Orders are generally processed and dispatched within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Orders are typically delivered within an estimated timeframe of 7 to 10 business days from the date of shipment.

Delivery times may vary depending on:

• Destination country or region;
• Shipping carrier;
• Periods of high order volume;
• Possible customs clearance procedures;
• Exceptional circumstances beyond our control.

4. Shipping Costs

Shipping costs are displayed during the checkout process before payment is completed.

Free shipping promotions may be available depending on ongoing offers or the order value.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

6. Delivery Delays

While we make every effort to meet the estimated delivery times, Elegance By Norelle cannot be held responsible for delays caused by shipping carriers, customs authorities, weather conditions, strikes, or other events beyond our reasonable control.

7. Lost or Damaged Packages

If your package is lost, arrives damaged, or you receive an incorrect item, please contact us as soon as possible at:

elegancebynorellekontakt@gmail.com

Please include your order number and photos of the package or affected product so that we can process your request more efficiently.

8. Delivery Address

It is the customer’s responsibility to provide a complete and accurate delivery address.

Elegance By Norelle cannot be held responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

9. Contact

If you have any questions regarding shipping or the delivery of your order, you may contact us:

Elegance By Norelle

108/110 Notting Hill Gate
London W11 3QA
United Kingdom

Email: elegancebynorellecontact@gmail.com

Last Updated: May 9, 2026